Issue

Details

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Solution

macOS users

Find a printer IP address

  1. Click Start. Type Run and press Enter to open a run dialog.

  2. Type Control Printers into the Open field and press Enter.

  3. Right-click the printer that you are having issues with and select Printer properties from the context menu. The IP address should be displayed in the Locations box under the General tab.

  4. If the IP address is not listed under General → Locations, click the Ports tab and then click Configure Port. Under Dll locate System Info, where the IP address is displayed.

  5. If you are still unable to locate your printer's IP, you can try using the IP address of your router, which is most likely the same IP used by the printer if it is a network printer. This can be found using the IPconfig command.

Resolve issues with HP printers

  1. Open the main program window of your ESET Windows product.

  2. Press the F5 key to open Advanced setup.

  3. Click Protections → Network access protection. Expand Network access protection and click Edit next to IP sets.

    Figure 1-1

  4. Select Addresses excluded from IDS and click Edit.

    Figure 1-2

  5. In the Edit IP set window type the desired IP address or range of IP addresses in the Remote computer address (IPv4, IPv6, range, mask) field and click OK.

    Figure 1-3

  6. Click OK → OK to exit Advanced setup. If prompted by User Access Control (UAC), click Yes.

Resolve issues with Apple TV

If you are experiencing issues using your Apple TV with the ESET Personal firewall, first complete the steps above to create the necessary firewall rules and then see the instructions below to allow Inbound/Outbound communications on the ports used by Apple TV (TCP 123, TCP 3689, UDP 5353).

  1. Open the main program window of your ESET Windows product.

  2.  Press the F5 key to open Advanced setup.

  3. Click Protections → Network access protection. Expand Firewall and click Edit next to Rules.

    Figure 2-1

  4. Click Add.

    Figure 2-2

  5. Type a rule name. Select Allow next to Action.

    Figure 2-3

  6. Expand Direction and select Both next to Direction.

    Figure 2-4

  7. Expand IP protocol and select TCP & UDP from the Protocol drop-down menu.

    Figure 2-5

  8. Expand Local port type 123, 3689, 5353 into the Port field. Click OK.

    Figure 2-6

  9. Click OK → OK to exit Advanced setup. If prompted by User Access Control (UAC), click Yes.

Resolve issues with QuickBooks

A. Exclude ports used by QuickBooks

  1. Open the main program window of your ESET Windows product.

  2. Press the F5 key to open Advanced setup.

  3. Click Protections → Network access protection. Expand Firewall and click Edit next to Rules. 

    Figure 3-1

  4. Click Add.

    Figure 3-2

  5. Type a rule name. Select Allow next to Action.

    Figure 3-3

  6. Expand Direction and select Both next to Direction.

    Figure 3-4

  7. Expand IP protocol and select TCP & UDP from the Protocol drop-down menu. 

    Figure 3-5

  8. Expand Local port. In the Port field, type the port number for your version of QuickBooks. Click OK. If you have multiple versions of QuickBooks installed on your system, add each version's corresponding ports in the following format: 8019, XXXXX, XXXXX, XXXXX, XXXXX.

    • QuickBooks 2017: 8019, 56727, 55373-55377
    • QuickBooks 2016: 8019, 56726, 55368-55372
    • QuickBooks 2015: 8019, 56725, 55363-55367
    • QuickBooks 2014: 8019, 56724, 55358-55362
    • QuickBooks 2013: 8019, 56723, 55353-55357
  9. Figure 3-6
  10. Click OK → OK to close Advanced setup. Continue to Part B.
B. Exclude the following executables used by QuickBooks

  1. Exclude files or folders from scanning in ESET Windows home products.

  2. Type in the following file paths into the blank field and press Enter after each one.

    Update path

    Replace YOUR QUICKBOOKS YEAR listed in the file paths, with the actual year of your QuickBooks software (for example, 2016). If you are running a 64-bit system, replace Program Files with Program Files (x86). 

C:Program FilesIntuitYOUR QUICKBOOKS YEARAutoBackupExe.exe 
C:Program FilesIntuitYOUR QUICKBOOKS YEARDbmlsync.exe
C:Program FilesIntuitYOUR QUICKBOOKS YEARDBManagerExe.exe
C:Program FilesIntuitYOUR QUICKBOOKS YEARFileManagement.exe
C:Program FilesIntuitYOUR QUICKBOOKS YEARFileMovementExe.exe
C:Program FilesCommon FilesIntuitSyncIntuitSyncManager.exe
C:Program FilesCommon FilesIntuitQuickBooksQBCFMonitorService.exe
C:Program FilesIntuitYOUR QUICKBOOKS YEARQBDBMgrN.exe
C:Program FilesIntuitYOUR QUICKBOOKS YEARQBGDSPlugin.exe
C:Program FilesCommon FilesIntuitQuickBooksQBLaunch.exe
C:Program FilesCommon FilesIntuitQuickBooksQBServerUtilityMgr.exe
C:Program FilesIntuitYOUR QUICKBOOKS YEARQBW32.exe
C:Program FilesCommon FilesIntuitQuickBooksQBUpdateQBUpdate.exe
C:Program FilesIntuitYOUR QUICKBOOKS YEARQuickBooksMessaging.exe
C:Program FilesQuickBooks Online BackupOnlineBackup.exe

Resolve issues with TWAIN

If your ESET product is conflicting with your TWAIN device, you need to add the IP of the TWAIN device to the Excluded IP addresses list in your business product.


Source : [KB2899] My application, printer or other external device is not working with ESET firewall