PROTECT Console
The following step will not uninstall ESET applications from clients’ devices, it will simply remove any applied policies & stop the agent reconnecting.
If you need to uninstall ESET EP & Agent, first run an Software uninstall - client task
Instructions on how to: Remove computer from management (PROTECT)
NOTE: Make sure all devices are online before completing steps 1 and 2 in the instructions above.
Once you run step 2, the devices will stop connecting back to your console, you can proceed to step 3.
If the devices have been decommissioned and are not connecting to your console, proceed straight to step 3.
MSP Administrator
After completing the steps above, verify that any removed devices no longer appear under the company’s activated devices in MSP Administrator.
If the devices are still listed, make sure to deactivate them:
To do this, find the client’s license, click the three dots, and select Update license unit quantity. This will allow you to modify the count:
