Issue

Download, install and activate ESET Smart Security using ESET Live Installer
Download, install and activate ESET Smart Security using a CD

Solution

Video tutorial

I. Uninstall other antivirus software

You must uninstall any previously installed antivirus software from your system before installing your ESET product (uninstallers for common antivirus software).

Go to start button.
Select Control Panel
Once Control Panel has opened, select Programs and Features or Add/Remove Program.
Locate and antivirus software within the list, select program and click Uninstall, Change, Repair
Uninstallation wizard will commence, follow the prompts to uninstall program.

When you are finished, continue to part II to install your product.

II. Download ESET Live Installer

Download ESET NOD32 Antivirus

Download ESET Smart Security

Download ESET Multi-Device

Download ESET Cyber Security

Download ESET Cyber Security Pro

Download ESET Mobile Security for Android

Click Save when prompted and save the file to your Desktop (once the download has completed, you may be prompted to click Run and begin the installation process. If the installer does not run automatically, navigate to your Desktop or wherever you saved the downloaded file and double-click it to open). When you are ready, continue to part III.

III. Install

In the Install ESET Smart Security screen, click Next.

Figure 1-1
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Click I Accept.

Figure 1-2
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Select the check box next to Yes, I want to participate (recommended). In the Detection of Potentially Unwanted Applications section, select your preferred option (see What is a potentially unwanted application?) and click Install.

Figure 1-3
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Click Finish to exit the Installation Wizard.

Figure 1-4
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The Product Activation Type window will open automatically. Select Activate using a Username and Password and click Next.

Figure 1-5
Enter your ESET-issued Username and Password into the appropriate fields and click Activate (your Username and Password were emailed to you after purchasing your product. If you forgot your Username or Password, refer to your license email or visit our lost license page to have it emailed to you).

Figure 1-6
If you entered your credentials correctly, you will see the Activation successful screen. Click Finish to complete your activation.

Figure 1-7
In the New network connection detected window, click Home/work network.

Figure 1-8
When the Anti-Theft window appears, click Enable Anti-Theft (this feature is optional; if you do not want to enable Anti-Theft, click Skip).

Figure 1-9
Click Create new account (if you already have a my.eset.com account, enter your email address and password and then click Sign in).

Figure 1-10
Enter a name for your computer into the Computer name field and click Next.

Figure 1-11
Click Create a new account online.

Figure 1-12
The Create New ESET Account window will open in your default web browser. Complete all required fields, select the check boxes next to I agree to the ESET Terms of usage and I want to receive product news and special offers via email and then click Create Account.

Figure 1-13
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After you have created your account, the ESET Anti-Theft home screen will open in your web browser. From there you can configure your Anti-Theft settings at any time. For more information, see the following Knowledgebase article:
- Activate and configure Anti-Theft protection in ESET Smart Security

Install and activate from a CD:

Insert the CD into your computer. If the installation does not begin automatically, click Start Computer and double-click the ESET disc icon. If you do not have a functioning CD drive and have not registered your Activation Key, see the following ESET Knowledgebase article, activate your serial number or Activation key online.

Click Next.

Figure 2-1
Select I accept the terms in the License Agreement and click Next.

Figure 2-2
Select I want to be a part of ESET Live Grid (recommended) and click Next.

Figure 2-3
In the Detection of Potentially Unwanted Applications window, select your preferred option (see What is a potentially unwanted application?) and click Install.

Figure 2-4
When the installation is complete, click Finish.
In the Product Activation window, select Activate using an Activation Key and click Next.

Figure 2-5
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In the Activate using an Activation Key window, fill out all of the required fields. When you are finished, clickActivate.

Figure 2-6
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If you entered your activation key correctly, you will see the Activation successful screen. Click Finish to complete your activation.

Figure 2-7
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In the New network connection detected window, click Home/work network.

Figure 2-8
When the Anti-Theft window appears, click Enable Anti-Theft (this feature is optional; if you don't want to enable Anti-Theft, click Skip).

Figure 2-9
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Click Create new account (if you already have an ESET Account, enter your email address and password then clickSign in).

Figure 2-10
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Enter a name for your computer into the Computer name field and click Next.

Figure 2-11
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Click Create new account online.

Figure 2-12
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The Create New ESET Account window will open in your default web browser. Complete all required fields, select the check boxes next to I agree to the ESET Terms of usage and I want to receive product news and special offers via email and then click Create Account.

Figure 2-13
Click the image to view larger in new window
After you have created your account, the ESET Anti-Theft home screen will open in your web browser. From there you can configure your Anti-Theft settings at any time. Activate and configure Anti-Theft protection in ESET Smart Security.