Back up network adapter settings

After using the ESET Uninstaller Tool, you may be required to reinstall your network adapter drivers. Follow the steps below to back up your network adapter settings and restore them after uninstallation is finished:

1. Before running the Uninstaller Tool: Open an administrative command prompt and enter the following command to back up your network adapter settings:
   • netsh -c interface dump > c:\NetworkSettings.txt
     
2. After uninstallation is complete: Reinstall your network adapter drivers if necessary and then open an administrative command prompt and enter the following command to restore your network adapter settings:
   • netsh -f C:\NetworkSettings.txt

1. Download ESET Uninstaller(650 KB) and save it to your Desktop.


2. Restart your computer in Safe Mode.


3. Double-click theESETUninstallericon on your Desktop.
   

   Advanced user commands: (To view a full list of available commands for the ESET Uninstaller, typeESETUninstaller.exe /help):
   

   • If you are removing ESET products from bootable media, you will be asked whether you want to remove ESET files from each available partition separately.
   • The/mode=offlineparameter specifies the uninstallation mode for CD and USB drives.
   • The/mode=onlineparameter specifies hard disks. Very rarely, you may need touse the/mode=onlineparameter to force the ESET product file deletions if the ESET Uninstaller does not detect your bootable media automatically.
   • To remove all present antivirus installations without being prompted, run the uninstaller with the/forceparameter.
   • If the ESET Uninstaller cannot beusedsuccessfully in Safe Mode,disable self-defense in your ESET product and restart your computer.Run the ESET Uninstaller again using the/nosafemodeparameter.

4. Read the warning and typeyto confirm.
   

   

   Figure 1-1

5. Review the item(s) listed underInstalled AV products, type the number that corresponds to the ESET installation in this list that you want to remove and then pressEnter.
   

   

   Figure 1-2

6. Typeyto confirm your selection.
   

   

   Figure 1-3

7. Once the ESET Uninstaller tool is finished running, press any key to exit and then restart your computer in normal mode.
   • The uninstaller writes a log of all its processes to the~ESETUninstaller.logfile (located in the same folder as theESETUnistaller.exefile) for future reference.

   

   Figure 1-4

8. Click the link below that corresponds to your ESET product for help with reinstallation. If you continue to experience issues with reinstallation, repeat the steps above to run the ESET Uninstaller application again. Because ESET is designed as a security application, in some instances multiple attempts are required to uninstall the product completely.
   • ESET Smart Security
   • ESET NOD32 Antivirus
   • ESET Endpoint Security/ESET Endpoint Antivirus

---

Windows 7, Windows 8, Windows Server 2008 R2, 2012, 2012 R2

Back up network adapter settings

After using the ESET Uninstaller Tool, you may be required to reinstall your network adapter drivers. Follow the steps below to back up your network adapter settings and restore them after uninstallation is finished:

1. Before running the Uninstaller Tool: Open an administrative command prompt and enter the following command to back up your network adapter settings:
   • netsh -c interface dump > c:\NetworkSettings.txt
     
2. After uninstallation is complete: Reinstall your network adapter drivers if necessary and then open an administrative command prompt and enter the following command to restore your network adapter settings:
   • netsh -f C:\NetworkSettings.txt

1. Download the ESET Uninstaller(650 KB) and save it to your Desktop.


2. Restart your computer in Safe Mode.


3. ClickStart → All Programs → Accessories. Right-clickCommand Promptand chooseRun as administratorfrom the context menu.
   • Windows 8 users: Press the Windows key+Qto open an app search and typecmdinto theSearchfield. Right-click thecmdapplication when it appears in results and selectRun as administratorfrom the context menu.
     
4. In the command prompt window typecd Desktopand pressEnter.
   • In some cases, the ESET Uninstaller utility will need to be launched by typingESETUninstaller.exe /reinstinto the command line and pressingEnter(see Figure 1-4). The ESET Uninstaller utility will prompt you if the above switch is necessary.
   • If you are prompted to use theESETUninstaller.exe /reinstcommand, your Network Interface Card settings will be reset. We recommend that you record your network settings somewhere so that you can easily reconfigure them after running the uninstaller tool.

Advanced user commands: To view a full list of available commands for the ESET Uninstaller, typeESETUninstaller.exe /help.

• If you are removing ESET products from bootable media you will be asked whether you want to remove ESET files from each available partition separately.
• The/mode=offlineparameter specifies the uninstallation mode for CD and USB drives.
• The/mode=onlineparameter specifies hard disks. Very rarely, you may need touse the/mode=onlineparameter to force the ESET product file deletions if the ESET Uninstaller does not detect your bootable media automatically.
• To remove all present antivirus installations without being prompted, run the uninstaller with the/forceparameter.
• If the ESET Uninstaller cannot beusedsuccessfully in Safe Mode,disable self-defense in your ESET product and restart your computer.Run the ESET Uninstaller again using the/nosafemodeparameter.

5. Read the warning and typeyto confirm.
   

   

   Figure 2-2

6. Review the item(s) listed underInstalled AV products, type the number that corresponds to the ESET installation in this list that you want to remove and then pressEnter.
   

   

   Figure 2-3

7. Verify that you are uninstalling the correct ESET product from the correct operating system and typeyto confirm.
   

   

   Figure 2-4

8. Once the ESET Uninstaller tool is finished running, press any key to exit and then restart your computer in normal mode.

   • The uninstaller writes a log of all its processes to the~ESETUninstaller.logfile (located in the same folder as theESETUnistaller.exefile) for future reference.

   

   Figure 2-5

9. Click the link below that corresponds to your ESET product for help with reinstallation. If you continue to experience issues with reinstallation,delete the ehdrv driver using device managerand then repeat the steps above to run the ESET Uninstaller application again. Because ESET is designed as a security application, in some instances multiple attempts are required to uninstall the product completely.
   • ESET Smart Security
   • ESET NOD32 Antivirus
   • ESET Endpoint Security/ESET Endpoint Antivirus

---

Windows 10

Back up network adapter settings

After using the ESET Uninstaller Tool, you may be required to reinstall your network adapter drivers. Follow the steps below to back up your network adapter settings and restore them after uninstallation is finished:

1. Before running the Uninstaller Tool: Open an administrative command prompt (Right-click the Start icon, select Command Prompt (Admin) from the context menu and click Yes at the prompt) and enter the following command to back up your network adapter settings:
   • netsh -c interface dump > c:\NetworkSettings.txt
     
2. After uninstallation is complete: Reinstall your network adapter drivers if necessary and then open an administrative command prompt and enter the following command to restore your network adapter settings:
   • netsh -f C:\NetworkSettings.txt

1. Download the ESET Uninstaller(650 KB) and save it to your Desktop.
   
2. Uninstall the Epfw NDIS LightWeight Filter:
   1. Press the Windows key+rto open aRundialog, typencpa.cplinto the blank field and then clickOK.
      
   2. Right-click your network adapter (select Wireless network connection) and selectPropertiesfrom the drop-down menu.
      
   3. SelectEpfw NDIS LightWeight Filterand clickUninstall. ClickYesat the prompt, uninstallation may take several minutes.

Figure 3-1

3. Restart your computer in Safe Mode.


4. Right-click theStarticon, selectCommand Prompt (Admin) from the context menu and clickYesat the prompt.

Figure 3-2

5. In the command prompt window typecd Desktopand pressEnter.
   • In some cases, the ESET Uninstaller utility will need to be launched by typingESETUninstaller.exe /reinstinto the command line and pressingEnter.The ESET Uninstaller utility will prompt you if the above switch is necessary.
   • If you are prompted to use theESETUninstaller.exe /reinstcommand, your Network Interface Card settings will be reset. We recommend that you record your network settings somewhere so that you can easily reconfigure them after running the uninstaller tool.
     

Advanced user commands: To view a full list of available commands for the ESET Uninstaller, typeESETUninstaller.exe /help.

• If you are removing ESET products from bootable media you will be asked whether you want to remove ESET files from each available partition separately.


• The/mode=offlineparameter specifies the uninstallation mode for CD and USB drives.


• The/mode=onlineparameter specifies hard disks. Very rarely, you may need touse the/mode=onlineparameter to force the ESET product file deletions if the ESET Uninstaller does not detect your bootable media automatically.


• To remove all present antivirus installations without being prompted, run the uninstaller with the/forceparameter.


• If the ESET Uninstaller cannot beusedsuccessfully in Safe Mode,disable self-defense in your ESET product and restart your computer.Run the ESET Uninstaller again using the/nosafemodeparameter.
  

6. Read the warning and typeyto confirm.
   

   

   Figure 3-3
   

7. Review the item(s) listed underInstalled AV products, type the number that corresponds to the ESET installation in this list that you want to remove and then pressEnter.
   

   

   Figure 3-4

8. Verify that you are uninstalling the correct ESET product from the correct operating system and typeyto confirm.
   

   

   Figure 3-5

9. Once the ESET Uninstaller tool is finished running, press any key to exit and then restart your computer in normal mode.

   • The uninstaller writes a log of all its processes to the~ESETUninstaller.logfile (located in the same folder as theESETUnistaller.exefile) for future reference.

   Figure 3-6

10. Click the link below that corresponds to your ESET product for help with reinstallation. If you continue to experience issues with reinstallation,delete the ehdrv driver using device managerand then repeat the steps above to run the ESET Uninstaller application again. Because ESET is designed as a security application, in some instances multiple attempts are required to uninstall the product completely.
    • ESET Smart Security
    • ESET NOD32 Antivirus
    • ESET Endpoint Security/ESET Endpoint Antivirus